26 May

Client Success Manager in Dimension Data Crissier

Position
Client Success Manager
Unternehmen
Dimension Data
Standort
Crissier VD
Datum der Eröffnung
26 May, 2018 25 days ago

Dimension Data Crissier dringend erforderlich nach der Position für Client Success Manager. Bitte lesen Sie diese Stellenanzeige sorgfältig, bevor Sie sich bewerben. Es gibt einige Qualifikationen, Erfahrung und Fähigkeiten Anforderungen, die die Arbeitgeber benötigen. Entspricht Ihre Berufslaufbahn diesen Anforderungen? Stellen Sie sicher, Sie verstehen die Rolle, die Sie sich bewerben und dass es für Ihre Fähigkeiten und Qualifikationen geeignet ist.

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Client Success Manager in Dimension Data Crissier Jobs-Details:

Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference?


If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 50 countries and more than 30 000 employees. You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies – who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era.You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work – whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.


You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions.Great talent. Great teams. Great work. Great opportunities.


Want to be part of our team?




What you'll be doing


  • Accountable for the regional services target achievement of in-contract revenue and gross profit in their nominated accounts.
  • Execute tactical and measurable account strategies through an optimised renewal process to minimize churn and maximise in-contract growth.
  • Drive activities to demonstrate how to adopt new features/services. Drive increased utilisation of the company’s capabilities in line with the client’s business outcomes requirements.
  • Work closely with the assigned Client Manager and Service Delivery Managers to ensure consistent and effective client engagements, leveraging resources as required.
  • Constantly remain abreast of Dimension Data’s new service offerings and wider service portfolio as well as the one affecting key clients (and intervening in the client engagement activities as required)
  • Drive regular training programs to ensure expertise is displayed on our service offerings portfolio across the region to other Dimension Data representatives.
  • Arrange continuous governance meetings with clients to review performance, client satisfaction and manage feedback.

What would make you a good fit for this role?



  • General Qualification in Business Management/IT (Degree or Certifications)
  • BA/BS degree (Business or Engineering)
  • Deep understanding of the services business and commercial services offering in the IT industry
  • At least 5 years’ experience in services operations and 5 years’ experience within a services solutions / sales environment.
  • Proven sales and client engagement experience with deep commercial as well as contractual negotiation skills.
  • Proven ability to work with data and reports to identify new revenue opportunities and/or challenges.
  • Demonstrated business development experience with requisite understanding of relevant markets and market penetration strategies.
  • Experience in presales and upselling activities
  • Deep understanding of service business and commercial service offering within SaaS, Cloud solutions, Security and/or IT Networking and ITIL practices.
  • Knowledge of solutions capabilities and how the solution is designed to be integrated into the client environment.
  • Interpersonal skills with the ability to develop and maintain solid stakeholder relationships.
  • Sound client engagement skills and the ability to recognise opportunities for future business within an account.
  • Strong technical problem solving capabilities, and ability to use or recommend technical tools for problem resolution.
  • Demonstrated leadership skills, driving standards of performance and values.
  • Strategic thinking ability coupled with strong execution skills.




Join our growing global team and accelerate your career with Dimension Data. Apply today.


Diversity in Dimension Data

Dimension Data is an equal opportunity employer with a global culture that embraces diversity. All qualified applicants will receive consideration for employment and will not be unfairly discriminated against on any arbitrary ground including race, colour, sex, religion, national origin, veteran status, disability, gender identity, sexual orientation, or other protected category.


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